Privacy Policy
Last updated: January 1, 2024
Quick Summary
We collect and use your information solely to provide wholesale liquidation services. We don't sell your data, we use industry-standard security measures, and you can request data deletion at any time.
1. Information We Collect
Information You Provide
When you use our services, we collect information you provide directly, including:
- Contact information (name, email address, phone number)
- Business information (company name, business type, selling platforms)
- Order preferences (brand preferences, quantity, sizing requirements)
- Payment and billing information
- Communication history and customer service interactions
- Feedback, reviews, and testimonials you choose to share
Automatically Collected Information
When you visit our website, we may automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, click patterns)
- Referral information (how you found our website)
- Technical data for website optimization and security
2. How We Use Your Information
We use your information to:
Provide Our Services
- Process and fulfill your orders
- Generate personalized quotes based on your requirements
- Communicate with you about orders, shipping, and customer service
- Customize product recommendations based on your preferences
Business Operations
- Maintain customer accounts and order history
- Process payments and manage billing
- Provide customer support and respond to inquiries
- Analyze business trends and improve our services
Legal and Security
- Comply with legal obligations and regulations
- Detect and prevent fraud or other harmful activities
- Protect the security and integrity of our systems
- Enforce our terms of service and other agreements
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as:
- Payment processors for secure payment handling
- Shipping companies for order fulfillment
- Email service providers for customer communications
- Web hosting and security services
Legal Requirements
We may disclose your information if required by law or if we believe such action is necessary to:
- Comply with legal obligations or court orders
- Protect our rights, property, or safety
- Investigate suspected fraud or other illegal activities
- Protect the rights and safety of our customers and the public
Business Transfers
In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction. We will notify you of any such change and ensure continued protection of your information.
4. Data Security
We implement industry-standard security measures to protect your information:
- SSL encryption for data transmission
- Secure servers with restricted access
- Regular security audits and updates
- Employee training on data protection
- Multi-factor authentication for sensitive systems
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest reasonable standards.
5. Your Rights and Choices
Access and Update
You have the right to access, update, or correct your personal information. Contact us to request a copy of the information we have about you or to make corrections.
Data Portability
You can request a copy of your personal information in a structured, machine-readable format.
Deletion
You can request deletion of your personal information, subject to legal requirements for record retention related to business transactions.
Communications
You can opt out of marketing communications at any time by following the unsubscribe links in emails or contacting us directly. Note that we may still send transactional emails related to your orders.
6. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and user experience
- Prevent fraud and enhance security
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.
7. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:
- Order and transaction data: 7 years for accounting and legal requirements
- Customer communications: 3 years for customer service and quality improvement
- Marketing data: Until you opt out or request deletion
- Website analytics: 2 years for business analysis
8. Children's Privacy
Our services are intended for business customers and individuals 18 years or older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.
9. International Users
Our services are based in the United States. If you are accessing our services from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States where our servers and central database are located.
10. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on our website
- Update the "Last updated" date at the top
- Notify you of significant changes via email or website notice
- Give you time to review changes before they take effect
11. Contact Us
If you have questions about this privacy policy or how we handle your information, please contact us:
OneTrendyCloset Privacy Team
We will respond to privacy-related inquiries within 30 days.