Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at support@onetrendycloset.com

Product

NWT is an abbreviation for a clothing item that is New With Tags. 

NWOT is an abbreviation for a clothing item that is New With Out Tags.

Pre-loved is a term used when a clothing item has been used or worn previously.

We inspect all of our items for flaws before they are placed for sale on our website and before shipment. Any flaws found are listed in this description of each item.

Yes! All of our clothing items are 100% authentic or we guarantee your money back!

Great question! We buy bulk overstock from your favorite brand stores and or 3rd parties that work closely with them. 

Our goal has always been to sell brands that our customers love at a fraction of what the original brands charges on their website. We can do this by buying overstock clothing from the brands themselves and or 3rd parties that work with them. 

Returns

 We don't support returns unless we made a mistake.   

In the event that we made a mistake in the listing a return will be accepted and a full refund including shipping charges will be provided to the original method of payment used on your order.

Refunds can take 2-5 business day's depending on who you bank with.

Unfortunately due to the limited quantities of products we have in stock we do not offer exchanges at this time. 

Shipping

Please allow 1-2 business days for handling.

All orders are shipped via USPS with a tracking number

Shipping fees are based on combined product weight, size and location. When you reach check out, provide your address and zip code to get a shipping estimate before completing your order.